When it comes down to it, fundraising is not that hard.
You treat donors and potential donors with kindness and respect. You try to build relationship with them.
We all “get” the relationship aspect.
But every organization has some donors that you are never going to be in relationship with. These are donors who don’t go to events. They are $25 donors and major donors who you’ve never met and won’t return your calls. They aren’t known by anybody on your staff or board.
But you still want a relationship with them. And believe it or not, it’s possible to have a GREAT relationship with them.
Here’s the secret…
Your Fundraising IS Your Relationship
You’re already in a relationship with them.
The way you communicate with them is you send them fundraising. The way they communicate with you is by giving a gift… or not.
So for your side of the relationship – the fundraising that you send them – the question becomes; “How are you going to show up?”
Take a look at a bunch of standard practices is mass donor fundraising, and think about all of these in the context of relationship:
Fundraising that talks mostly about the organization itself, and very little about the donorOnly sending out a couple pieces of fundraising a year, and going dark (ghosting) for weeks and monthsFundraising that, when sharing success stories made possible by the donor and the organization, focuses almost exclusively on the organization’s roleFundraising that’s written to the organization’s level of expertise, instead of written to the donor’s level of expertise
You’d never put up with those behaviors from another human, would you?
It’s almost like we ignored the basic principles of relationship when we created mass donor fundraising plans and materials, don’t you think?
So is it any surprise those approaches don’t make for effective fundraising?
Your Side of the Relationship
Here’s how to hold up your side of the relationship, how to show up in your donor’s life and be the type of organization that she’d like to be in relationship with:
Fundraising that’s mostly about what she cares about (your beneficiaries and what she can do or has done to help), and less about your organizationFundraising that regularly shows up in your donor’s lifeFundraising that focuses more on the donor’s role and less on the organization’s roleFundraising that’s written to make it easy for a donor to understand
Follow those principles and you’ll build GREAT relationships with donors you’ve never talked to.
And over time, many of your donors will “upgrade” their relationship with you through attending an event, giving you a major gift, including you in their will, etc.
And it will have happened because you made the generous choice to show up in their lives.
You held up your end of the relationship in a way that made them want to get to know you better.
This post was originally published on October 21, 2021.